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Customer Service


Privacy

A Wincy Glass 'N Design, LLC is committed to protecting your privacy. We will not sell or disclose any information that identifies you to a third party without your prior approval. We may use the information we collect to periodically notify you about new services or special offers we think you'll find valuable. If you would rather not receive this information, you may send an e-mail to info@awincyglassndesign.com with "Unsubscribe Me" as the subject line. A Wincy Glass 'N Design, LLC does not sell, trade or rent your personal information to others.

Shipping

You can view an estimate of shipping costs by viewing your cart. However, final shipping costs will be displayed on the Invoice you see before confirming your order.

Each glass is lovingly hand painted 1 glass at a time by the artist when you place your order. Rushed orders needed before established delivery time frames are charged an expedited service fee.  Either an additional $25 or 40% of the amount of the order, whichever is greater.  Expected delivery times are:

  • 2-8 Stemware, 2-3 Weeks 
  • 9-16 Stemware, 4-5 Weeks
  • 17-25 Stemware, 6-8 Weeks
  • 25-75 Wine Glass Favors, 10-12 Weeks
  • 100+ Wine Glass Favors 14 -16 Weeks

All products are securely packed and shipped via USPS Priority Mail which usually delivers in 2-3 business days from date of shipment. Each shipment is insured and has a delivery confirmation for tracking advantage.  No replacement will be made for undelivered shipments due to incorrect address issued by the buyer.

 

Returns

All sales are final  EXCEPT the non-personalized and non-custom products.   This is so because all other work are either personalized or custom hand painted just for you.

Breakage or Losses:  Every effort is made to ensure that your products are securely packaged and all pieces are insured.  We have a 99% break-free average.  In the rare case of breakage or loss please notify us with proof and we will make every effort to send a replacement to you in a timely manner.  This is a key reason why orders should me made at least 3-6 for months for domestic orders and 4-7 months for international orders in advance for of your event date.