Customer Service Policies

A Wincy Glass ’N Design, LLC

Privacy

A Wincy Glass ’N Design, LLC is committed to protecting your privacy. We do not sell, trade, or disclose information that identifies you to any third party without your consent.

Information collected through this website may include your name, email address, billing information, and shipping information for the purpose of processing orders and providing customer support.

From time to time we may notify customers about new services, product offerings, or special promotions that may be of interest. If you prefer not to receive such communications, you may opt out at any time by sending an email to:

info@awincyglassndesign.com

with the subject line Unsubscribe.

Shipping

Standard return shipping within the contiguous United States is included in eligible engraving prices. Customers are responsible for sending their items to the studio.

Oversized cartons, bulky presentation boxes and unusually heavy shipments are not included in standard return shipping. If these apply, please contact us before ordering or shipping with your packed parcel’s dimensions and approximate weight. Any additional shipping charge will be confirmed in advance.

Shipping for hand-painted glassware and painted commissions is charged separately, as shown at checkout or in your quotation.

Tracking information is provided when your order ships. Please ensure your shipping address is accurate.

Production Timeframes

Production time and shipping time are separate. Your production schedule begins after payment, receipt of customer-supplied items where applicable, and completion of required design approvals.

General Hand Engraving

General hand engraving normally takes 2–3 business days.

Perfume Bottle Engraving

Perfume services follow the turnaround estimate stated on their product pages.

Hand Painted Glassware

Each glass is hand painted individually by the artist once the order has been placed.

Expected production timeframes are as follows:

2–8 Stemware
Approximately 2–3 Weeks

9–16 Stemware
Approximately 4–5 Weeks

17–25 Stemware
Approximately 6–8 Weeks

25–75 Wine Glass Favours
Approximately 10–12 Weeks

100+ Wine Glass Favours
Approximately 14–16 Weeks

Hand-painted work follows the schedule confirmed for your project, allowing for its quantity, design and necessary drying and curing time.

Rush Orders

Rush requests must be confirmed before ordering and are subject to studio availability.

• Priority production: an additional 50%. For eligible engraving, this is an approved 24-hour service.
• Express production: an additional 100%. For eligible engraving, this is an approved same-day service.

For hand-painted projects, an earlier completion date is agreed individually. Same-day and 24-hour painting are not offered.

Rush fees apply to the listed price of the affected items, excluding tax and separately charged shipping.

Expedited shipping, where available, is arranged separately at the additional carrier cost, without markup. Rush production does not include faster shipping.

Returns

Because most items offered by A Wincy Glass ’N Design, LLC are personalised, engraved, or custom hand painted, the majority of orders are final sale once production has begun.

Returns may only be considered for non personalised and non customised products that are returned unused and in their original condition.

Personalised or custom engraved items cannot be returned once the design has been approved and production has begun.

Shipping Questions or Problems

Every order is carefully packed for its journey. If your shipment arrives damaged or appears lost, please contact info@awincyglassndesign.com so we can review the situation and help with the next steps.

For damaged deliveries, please include photographs and keep the item and all packaging until we advise you further.

Contact

For questions regarding orders, services, or policies please contact:

A Wincy Glass ’N Design, LLC
info@awincyglassndesign.com