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FQAs

How can I contact A Wincy Glass 'N Design, LLC?

You can call us at (516) 467-6444 or email us at info@awincyglassndesign.com.

Are the glassware food safe?

Yes, each hand painted glassware is painted using non-toxic enamel paint.

How do I care for my hand painted glassware?

Even though your glassware is safe when washed in top rack only of your dishwasher, I highly recommend washing by hand as this will better preserve the hand painted design thus ensuring longer lasting durability.

How do I know my transaction will be safe?

Our online shopping cart and security technology ensures the safest and most reliable checkout experience for our customers.

What happens after I’ve placed my order?

Each glass is lovingly hand painted 1 glass at a time by the artist when you place your order. Rushed orders needed before established delivery time frame are charged an expedited service fee.  Either an additional $25 or 40% of the amount of the order, whichever is greater.  Expected delivery times are:

  • 2-8 Stemware, 2-3 Weeks 
  • 9-16 Stemware, 4-5 Weeks
  • 17-25 Stemware, 6-8 weeks
  • 25-75 Wine Glass Favors, 10-12 Weeks
  • 100+ Wine Glass Favors 14 -16 Weeks

How are products delivered to me?

All products are securely packed and shipped via USPS Priority Mail which usually delivers in 2-3 business days from date of shipment.

What is your refund or exchange policy?

All sales are final  EXCEPT non-personalized and non-custom products.   This is so because all other work are either personalized or custom hand painted just for you.

Breakage or Losses:  Every effort is made to ensure that your products are securely packaged and all pieces are insured.  We have a 99% break-free average.  In the rare case of breakage of loss please notify us with proof and we will make every effort to send a replace to you in a timely manner.  This is a key reason why orders should me made at least 3-6 for months for domestic orders and 4-7 months for interntional orders in advance for of your event date.

Tips and Advice

I suggest that you place your order for stemware (especially large quantities) as soon as you have decided on wedding theme, colors, flowers etc. This also provides adequate time to replace any damaged items.  Six months in advance is not uncommon.  My schedule fills pretty quickly, and I would like to ensure that you have the opportunity to celebrate your occasion in a personal, decorative, and unforgettable way.